Shipping policy

Shipping & Delivery Policy

At Junction, every piece of furniture is made to order with care and attention to detail. Because our products are manufactured specifically for each customer, delivery timelines may vary depending on the product, order quantity, location, and production requirements.

1. Order Processing

Once your order is confirmed, it is sent for production.

As our furniture is made to order, please allow approximately 15–30 business days for manufacturing and preparation before dispatch.

The estimated production timeline may vary depending on the product and order requirements. We will keep you informed if there is any significant delay.

2. Shipping & Delivery

Once your order is ready, it will be carefully packed and dispatched to your delivery address.

After dispatch, delivery generally takes approximately 3–10 business days, depending on your location and the availability of suitable transportation.

Delivery timelines are estimates and may be affected by:

  • Remote or difficult-to-reach locations

  • Weather conditions

  • Transport or logistics delays

  • Public holidays

  • Natural events

  • Unforeseen circumstances beyond Junction's control

We do not guarantee delivery on a specific date unless expressly confirmed by Junction in writing.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated to you before the order is confirmed.

Shipping costs may vary depending on:

  • Delivery location

  • Product size and weight

  • Number of products ordered

  • Transportation requirements

  • Special handling requirements

4. Delivery Address

Please ensure that the shipping address and contact details provided during checkout are accurate and complete.

Junction will not be responsible for delays or additional charges caused by:

  • Incorrect or incomplete address information

  • Incorrect phone number

  • Customer being unavailable to receive the order

  • Failure to coordinate with the delivery team

Additional delivery charges may apply if a shipment needs to be re-attempted due to circumstances attributable to the customer.

5. Delivery & Access Requirements

Before placing your order, please ensure that the furniture can physically be delivered to the intended location.

Customers are responsible for ensuring adequate access through:

  • Building entrances

  • Staircases

  • Corridors

  • Lifts/elevators

  • Doorways

  • Parking/loading areas

If the furniture cannot be delivered because of insufficient access, dimensions, building restrictions, or other site-related limitations, Junction may not be responsible for the resulting delay or additional transportation charges.

Please check the product dimensions carefully before placing your order.

6. Installation

Where installation or assembly is included with your order, the details will be communicated at the time of purchase.

If installation is not included, the customer is responsible for arranging installation or assembly unless otherwise agreed with Junction.

7. Inspection at Delivery

Please inspect your furniture carefully when it is delivered.

If you notice any visible damage, please immediately:

  1. Take clear photographs and videos of the packaging and product.

  2. Inform the delivery personnel, where possible.

  3. Contact Junction within 24 hours of delivery.

An unboxing video from the unopened package through the complete unpacking of the product is strongly recommended and may be required when assessing a damage claim.

For more information, please refer to our No Return & Replacement Policy.

8. Delayed or Failed Delivery

If delivery is delayed due to circumstances outside Junction's reasonable control, we will make reasonable efforts to keep you informed and arrange delivery as soon as possible.

If a delivery attempt fails because the customer is unavailable or the delivery address/access information provided is incorrect, additional delivery or re-attempt charges may apply.

9. Order Tracking

Where tracking information is available, Junction will share the relevant tracking or shipment details with the customer after dispatch.

For made-to-order furniture, tracking may become available only after the product has completed production and has been handed over to the logistics partner.

10. Changes to Delivery Address

Please contact Junction as soon as possible if you need to change your delivery address.

Once an order has been dispatched, changing the delivery address may not be possible and may result in additional transportation charges.

11. Contact Us

For questions regarding your order or delivery, please contact us at:

Email: otaibani@gmail.com
Phone/WhatsApp: +91 8652815795

Please keep your order number available when contacting us regarding your shipment.

12. Policy Updates

Junction reserves the right to modify or update this Shipping & Delivery Policy from time to time. The policy applicable to your order will be the policy in effect when the order is placed.