Refund policy

No Return & Replacement Policy

At Junction, our furniture is made to order specifically for you. Since each product is manufactured after an order is placed, we do not accept returns or cancellations due to change of mind, personal preference, incorrect measurements, colour preference, or any other reason not related to a manufacturing defect or transit damage.

1. Made-to-Order Products

All Junction furniture products are made specifically against your order. Once an order has been confirmed and production has started, it cannot be cancelled, returned, or exchanged.

Please carefully review the product details, dimensions, material, colour, finish, and other specifications before placing your order.

2. Damaged Products

If your furniture is damaged during transportation or delivery, please:

  • Take clear photographs and/or videos of the packaging and product immediately upon delivery.

  • Report the damage to us within 24 hours of delivery.

  • Do not use or modify the product until the issue has been reviewed.

Our team will assess the submitted photographs/videos and determine the appropriate resolution.

3. Manufacturing Defects

If the product has a genuine manufacturing defect, please contact us within 24 hours of delivery with photographs/videos clearly showing the issue.

After verification, Junction may, at its discretion:

  • Repair the affected product;

  • Replace the affected component; or

  • Replace the product if the defect cannot reasonably be repaired.

A replacement will be provided only after the reported issue has been inspected and verified by Junction.

4. What Is Not Covered

Returns, exchanges, refunds, or replacements will not be accepted for:

  • Change of mind after placing an order

  • Incorrect product selection

  • Incorrect measurements provided by the customer

  • Colour or texture preferences after delivery

  • Normal variations in fabric, wood, grain, texture, or finish

  • Minor variations that are inherent to handcrafted or natural materials

  • Damage caused by improper handling, installation, use, cleaning, or maintenance

  • Normal wear and tear

  • Damage occurring after delivery

  • Products modified or repaired by the customer or a third party

5. Delivery Inspection

Customers are requested to inspect the product carefully at the time of delivery and immediately notify the delivery team and Junction of any visible damage.

Where possible, please record an unboxing video from the unopened package through the complete unpacking of the product. This may be required to assess a damage claim.

6. Refunds

Because our products are made to order, refunds are generally not available for change-of-mind cancellations, returns, or exchanges.

Where a refund is approved by Junction following verification of a qualifying issue, the refund will be processed through the original payment method. Processing times may vary depending on the payment provider or bank.

7. How to Report an Issue

To report a damaged or defective product, contact us at otaibani@gmail.com within 24 hours of delivery.

Please include:

  • Order number

  • Customer name and contact number

  • Photographs of the product

  • Photographs/videos of the packaging

  • A clear description of the issue

  • Unboxing video, if available

Our team will review the claim and contact you with the next steps.

8. Policy Changes

Junction reserves the right to modify or update this policy at any time. The policy applicable to your order will be the policy in effect at the time your order was placed.

By placing an order with Junction, you acknowledge that you have read and agreed to this No Return & Replacement Policy.